Thank you for shopping at IJ Jewels.
Please read our return & refund , cancellation policy carefully.
Kindly take an opening video before opening the product. We will take a replacement if the product is damaged. Send us video proof without proof we don’t allow refund & exchange and you have to inform us within 24 -48hrs of delivery date.
The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.
Please send the returns via reputed courier services and email us the courier receipt within 2 business days after the product is reported to be defective. If the product is not shipped back within 2 business days, refund/exchange will not be accepted.
We will NOT accept return/exchange for below reasons:
- Semi precious and precious jewelry are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered a defect for exchange/refund.
- If the jewellery physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded. If the stones or beads are not available in a package we will send the stones to fix, otherwise we will exchange the product.
- Bangle sizes are always available on every bangle product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
- Back ropes provided free of cost during the purchase are provided as a gesture and will not be replaced as a separate parcel in case found broken upon receiving. Importantly they can be shipped extra as a gesture on your next order as an alternative solution.
- We unfortunately do not have an exchange policy for international customers but we ship across countries and are extremely responsible with packaging and has feedbacks on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ time to time based on the situations. Mostly you don’t receive any damages, till now we did not receive any complaints for international orders.
